FAQ
Common questions, answered straight.
Grouped by topic below. For questions specific to one service, check that service’s own page — each has its own FAQ too.
Getting Started
Booking and coverage.
What happens after I get in touch?
We'll ask a few questions about the job, arrange a time to look at it in person if needed, and give you a free, itemised quote before anything is booked. You're never charged just for getting a quote.
Do you cover areas outside Newcastle upon Tyne?
We serve Newcastle upon Tyne and the surrounding areas — tell us your location when you get in touch and we'll confirm straightaway whether it's somewhere we cover.
Is Ninja Ops a real registered company?
Yes — Ninja Ops Ltd is the registered company behind both divisions, Ninja Ops Heating and Ninja Ops Logistics. We operate as a service-area business rather than from a public premises, so our engineers and drivers come to you.
Gas Safety & Compliance
Gas Safe registration and safety.
Are Ninja Ops engineers actually Gas Safe registered?
Yes — Gas Safe registration is a legal requirement for anyone working on gas boilers and appliances in the UK, and every Ninja Ops engineer carrying out gas work holds it. Our registration details are being added to this site; ask us directly to confirm in the meantime.
What's the difference between a boiler service and a gas safety certificate?
A boiler service checks your specific boiler's performance and safety, recommended annually to protect its warranty. A gas safety certificate (CP12) is a legal requirement for landlords, covering every gas appliance in a rented property, not just the boiler. See our boiler servicing and gas safety certificate pages for the full detail on each.
What should I do if I smell gas?
Turn off your gas supply at the meter, open windows and doors to ventilate the property, don't use any electrical switches or naked flames, and call the National Gas Emergency Service on 0800 111 999 immediately. Contact us separately once it's safe to do so.
Pricing & Quotes
Cost and payment.
Do you publish fixed prices?
No — heating work varies too much job to job to make a published price list honest. What we do instead is give you a clear, itemised quote before any work is booked, so you know exactly what you're paying for and why.
Is the quote itself free?
Yes, always — getting a quote from Ninja Ops costs nothing and comes with no obligation to go ahead.
How do I pay?
We'll confirm the available payment options when you book the job, so you know upfront rather than being told on the day.
Still have a question?
Get in touch and we'll answer it directly — free, no obligation.